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Shipping & Returns

Before your order

For Replicas Order,Please realize that the displayed picture is the original grand master artwork. Every reproduction you order will be painted by an experienced and very skilled artist. This artist will do his or her very best to make your painting resemble the image on our website as closely as possible.

Payment

There are 2 ways to pay:


1)PayPal:
PayPal is the world's most-loved way to pay, and you can make secure online payments without sharing your credit card information or other financial information with our website.

Note: You can choose the currency of yours at the bottom of our website if you come from EU, Canada, Australia, New Zealand, Singapore or Japan.


2)Bank Electronic Transfer:
This solution is convenient for customers from UK or other EU countries where are using IBAN bank transfer.

Shipping

1) For "Reproduction of Masterpieces", "Portrait Custom-Made" and "Collection Ordermade":
We paint on order and then ship via EMS, DHL or TNT. The whole process of painting, drying normally takes about 15 BUSINESS days and the shipping process normally takes about 7 days. So the package usually arrives to your door in about 25 days after we receive your payment.


2) For "In stock 24hr Shipping" :
All the paintings are in stock and ready to deliver at any time, so we will ship via EMS, DHL or TNT at once and the package usually arrives to you in about 8 days after we receive your payment.


Couriers can be used:

For bulk orders, we can also ship items in the way of flight, container,etc. Please contact us in advance.
Packaging

All of our paintings are professionally packed with great care to ensure safe delivery.
Please refer to Packaging for the details.

Tracking

Tracking number will be emailed to you after we ship out your package and it is trackable online.

Return and Refund

100% MONEY BACK GUARANTEE!
If item arrives damaged or defective, or if it is not as described, or if for any other reason you are not completely satisfied with your purchase, simply return it within 14 days and we will give you all of your money back -- including your shipping & handling charges. You only pay for the return postage. There is no restocking fee.

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